Refund and Returns
Refund and Returns
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Lingerie, lubricants, gifts and games are not eligible for refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within five to ten days.
Read about our 30-Days Money Back Guarantee by clicking here.
Submit a request
To complete your exchange, return or refund request, please fill out the following form.
Late or missing refunds
If you haven’t received a refund after ten days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].